Refund and Returns Policy
Overview
At bigEshu LLC, we want our customers to be happy with their purchases. We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging and included accessories.
Because many of our products are collectibles and memorabilia, we encourage customers to carefully inspect their purchases upon delivery.
Eligible Returns
To be eligible for a return:
- Your return request must be submitted within 30 days of delivery.
- The item must be unused and in the same condition as received.
- The item must be returned in its original packaging.
- All included accessories, inserts, and accompanying materials must be included.
- Proof of purchase or an order number is required.
Collectibles and Autographed Memorabilia: Collectible items, including Funko Pop! figures and Thrilljoy PIX! products, must be returned with their original packaging and included accessories. Autographed memorabilia must include all original authentication documentation, stickers, certificates, or other materials supplied with the item.
Items showing signs of use, damage caused after delivery, or alterations that were not present when originally shipped may not qualify for a full refund.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards.
- Downloadable or digital products.
- Items specifically identified as non-returnable in their product descriptions.
- Items returned more than 30 days after delivery.
- Items that have been altered, damaged, or used after delivery, except where the damage or issue was caused during shipment or resulted from an error by bigEshu.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at info@bigeshullc.com.
Please include:
- Your order number.
- A description of the issue.
- Photographs of the item and packaging, when applicable.
We will work with you to resolve the issue.
bigEshu LLC will cover the reasonable return shipping costs for items that arrive damaged, defective, or were incorrectly shipped due to our error. Depending on the circumstances, we may provide a replacement, exchange, or refund.
Please contact us before returning any damaged or incorrect merchandise so we can provide return instructions.
Return Authorization
Customers must contact bigEshu before sending merchandise back.
Please email info@bigeshullc.com with your order number and reason for the return. We will provide instructions for completing the return.
Please do not send merchandise directly to a manufacturer.
Refunds
Once your returned merchandise is received and inspected, we will send you an email notifying you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund. Processing times vary by financial institution.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account again.
- Contact your credit card company, as processing may take additional time.
- Contact your bank to inquire about any pending refund.
If you have completed these steps and still have not received your refund, please contact us at info@bigeshullc.com.
Sale Items
Sale items are eligible for return under the same 30-day return requirements unless the product listing specifically identifies the item as final sale or non-returnable.
Exchanges
We replace items only when they are defective, damaged, or incorrectly shipped and a suitable replacement is available.
If an exchange is approved, we will provide instructions for completing the exchange.
Please contact us at info@bigeshullc.com before sending an item back.
Return Shipping Costs
For standard customer-requested returns, customers are responsible for their own return shipping costs.
Original shipping charges are non-refundable for standard returns.
If an item arrives damaged, defective, or was incorrectly shipped due to an error by bigEshu, bigEshu LLC will cover the reasonable return shipping costs.
We recommend using a trackable shipping service when returning merchandise. Customers are responsible for ensuring standard returns are properly packaged and shipped.
Gifts
If an item was purchased as a gift and shipped directly to the recipient, an approved return may be issued as store credit or handled through the original purchaser, depending on the circumstances and payment method.
If the item was purchased by someone else and shipped to their own address, any approved refund will generally be issued to the original payment method.
Questions About Refunds or Returns?
We are happy to help with questions about returns, refunds, exchanges, or damaged merchandise.
Email: info@bigeshullc.com
Please include your order number whenever contacting us about an existing purchase.
Thank you for shopping with bigEshu LLC!